At Doreajewelry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free refund policy.

Eligibility for Refund
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process
To initiate a return, please contact our customer service team at info@doreajewelry.com within 14 days of receiving your item. We will provide you with instructions on how to return your item.

Please note that you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment.

Please note that it may take some time for your refund to be processed and appear in your account. This processing time may vary depending on your payment method and financial institution.

Exchanges
If you would like to exchange your item for a different product, please contact our customer service team at info@doreajewelry.com. We will provide you with instructions on how to exchange your item.

Thank you for choosing Doreajewelry. We are committed to providing exceptional customer service and ensuring that you are completely satisfied with your purchase.